How to Build Customer Experiences That Inspire Loyalty, Advocacy, and Raving Fans

Why This Keynote is Important:

Customer experience (CX) is your most important marketing tool as customers share stories and offer feedback to others about a brand. While organizations aspire to be the best in their industry in terms of CX, less than half of those companies have a clear strategy to do so.

Keynote Takeaways:

This keynote is designed with the following outcomes for each participant:

1. Participants will discover why CX is important and how the best organizations approach it.
2. Participants will learn why specific moments and behavioral psychology influence your customer’s experience and happiness.
3. Participants will understand the four P’s of CX strategy and why people are the defining element for CX success.

Keynote Length:

90 minutes and includes Q&A

Keynote Participants:

Each in-person session is designed for a maximum of 24 participants.