In today’s highly competitive world, companies must ensure they are as focused on service as they are on their products. Often sales people become too focused on what they are selling, forgetting that how they sell themselves and service their products is a central requirement for all consumers today. Customers have too many choices, and have become too discerning, to settle for less than the best possible experience. The adage that a great salesperson isn’t selling a product, they are selling themselves is truer than it has ever been. SGEi excels in assessing sales staff and developing effective sales training to improve the individual abilities of team members and overall company performance. In this case study, we will look at how we helped a luxury hospitality company improve both their team member and client satisfaction scores as well as an overall sales success.

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