Shane has developed a reputation as one of the world’s premier culture hackers based on his ability to understand and reprogram outdated thinking, mindsets, values, and beliefs, which define the environment in which people work. His experience in hospitality, automotive, retail and professional sports has led to significant customer experience transformations that are emulated around the world. Get the book to show you how to hack your workplace culture for greater profits and productivity.

“When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practice guide to getting those results for your organization.” – Marshall Goldsmith, executive coach and New York Times bestselling author