Companies invest heavily in their CX strategy but fail to address the most significant issue in their CX performance: a lack of leadership. In this webinar, you will learn about the key leadership traits that inspire employees to deliver great CX and have these key take-a-aways:

• Learn why leadership and culture are critical to CX performance
• Understand why there are too many managers and not enough leaders in many organizations
• Review how leaders inspire their teams to deliver greater customer experiences