At SGEi, we believe that your employees define the customer experience and your company’s ability to deliver on your brand promise and purpose. We offer a variety of training solutions, leadership workshops, and tools that will inspire your employees to want to deliver a better customer experience, perform at their best, and improve your bottom-line results.

This book contains an overview of our training solutions and methodology. We also offer products and services on leadership development and consulting on company culture and change.

We define leadership as a leader’s ability to inspire the hearts and minds of their people to be their best and to want to do what their leader wants them to do or deliver. Companies are often full of managers with a variety of titles but missing leaders who can work through people and create a culture that employees find engaging, inclusive, and inspiring. We have customized leadership workshops for over 20 years that help companies activate their managers to find their inner leader, elevate the performance of their employees, and navigate the never-ending change process.