How to Build Customer Experiences That Inspire Loyalty, Advocacy, and Raving Fans
Why This Keynote is Important:
Customer experience (CX) is your most important marketing tool as customers share stories and offer feedback to others about a brand. While organizations aspire to be the best in their industry in terms of CX, less than half of those companies have a clear strategy to do so.
This keynote is designed with the following outcomes for each participant:
- Participants will discover why CX is important and how the best organizations approach it.
- Participants will learn why specific moments and behavioral psychology influence your customer’s experience and happiness.
- Participants will understand the four P’s of CX strategy and why people are the defining element for CX success.
90 minutes and includes Q&A
Each in-person session is designed for a maximum of 24 participants.