Creating Relationships for Service Success Workshop
Creating Relationships for Service Success is designed to delve into each component of making a relationship with a customer last—from forming positive first impressions to resolving complaints to developing and managing a client portfolio and touchpoint plan. During this learning experience, participants will adopt each of the skills necessary to retain and maintain customer loyalty, satisfaction, and sales. With interactive, hands-on discussions and activities, participants will leave this learning experience equipped with the habits, tools, and understanding of how to build lasting personal relationships with each of their customers.
This interactive virtual learning experience led by an SGEi-certified culture coach is a memorable, motivating, and effective development opportunity for your customer service team to improve their service and relationship skills. Outcomes include:
Four, two-hour sessions over four months
A minimum of 24 participants per session
$99.99 per person/per session (the minimum order is $2,399.79). Once your order is placed, an SGEi specialist will contact you to set up the virtual session for your team.
Our learning experiences focus on the skills and insights that make your team comfortable and confident in their daily and weekly priorities. These two-hour sessions will empower your team to engage and get the most from each other and help them better interact with your customers.
“Once again, the [SGEi] programs and training introduced to our leaders and associates have proven to be instrumental in creating change and instituting a culture of excellence in the most challenging of environments.” —John Higgins, F&B director, Waldorf Astoria Hotel