The Emerging Leaders Program seeks to provide current and future supervisors and managers with the skills and knowledge required to become excellent leaders. Through a series of 12 videos, guided leadership reflections, and actions and activities designed to bring each lesson to life, the Emerging Leaders Program promises participants a journey both of self-discovery and development. The program, developed by leadership expert Shane Green, equips participants with the competencies needed to develop the habits necessary to inspire, care for, and serve others as a leader in any organization.
Managers are the most influential element of an organization’s culture, performance, and sustained success. While managers are often equipped to manage the daily tasks and operational necessities, they are not set up to deal with the people-focused responsibilities of their role. This program is designed to develop a new manager’s ability to perform their people responsibilities, inspire excellence, and create a culture of inspired and motivated teams.
The Emerging Leaders Program focuses on developing a comprehensive set of skills new and future leaders need to execute their roles well. This program is designed from SGEi’s many years of working with, consulting for, and elevating leadership for organizations worldwide.
This program is a guided, video-based course, consisting of 12 dynamic videos covering various leadership and management-focused topics. A corresponding participant journal is included in the purchase and can be printed or downloaded to be filled out digitally. Through the videos and journal activities, participants will receive a hands-on experience requiring active participation, thoughtful reflection, and coaching from their own direct manager. The Emerging Leaders Program includes the following modules:
Introduction: Participants will learn about the importance of leadership, and a leader’s responsibility to focus on their organization’s brand, business, and culture. The host will share some advice for the journey ahead, and introduce the participant journal. The videos will be distributed every two weeks via email.
Module 1: Managing Relationships for the Customer Experience: Participants will begin the content of this course by learning the importance of the customer experience. They will seek to become experts and gain the ability to lead their staff to deliver on each of the five critical touchpoints for a great service experience.
Module 2: Defining Culture and Why Leadership Matters Most: In this module, participants will learn about culture and its importance to the employee experience. They will be guided through a discussion on the differences between leadership and management, learn how leaders inspire others, and discover how leaders demonstrate care for their people.
Module 3: How to Build Strong and Trusting Professional Relationships: This module will help participants build and maintain relationships by harnessing emotional intelligence. Participants will learn about self-awareness and social awareness, explore the keys to strong and trusting relationships, as well as discover the importance of empathy.
Module 4: Excel in Effective Communication: In this discussion, participants will learn about the importance of communicating not just to send a message, but to ensure it is understood. They will learn about effectively communicating via speaking, writing, and action, how to conduct effective daily meetings and the value of empathetic listening. By applying this information to their roles, they can effectively understand their team members and temper their communication style according to what will be heard best.
Module 5: Managing Conflict and Fostering Partnership: In this module, participants will build on their knowledge of relationships and communication and learn about conflict – which is most often the result of faulty communication. They will learn about conflicting, coexisting, and partnering relationships, the value of conflict, and why coexisting is the least positive relationship state. They will also discuss the various communication styles, how to work best with each, and how to manage conflict between people in various types of workplace relationships.
Module 6: Servant Leadership and How to Enable and Empower Your Team: Participants will learn about servant leadership and why it is essential to elevating the performance of others. Servant leadership is made up of two parts: enablement and empowerment. Participants will learn about enabling their team members through information, tools, ongoing training, and support. They will then discuss the importance of empowering their team members to have control over what they do and make their own decisions at work, and why this is important for high-performing teams in any organization.
Module 7: The Art of Coaching – Providing Informal Feedback: In this module, participants will discover what it takes to become an excellent coach to their team members. They will learn about one of the aspects of coaching – providing feedback. The discussion will focus on the difference between formal and informal feedback, the characteristics of informal feedback, and applying it to the tested and true informal feedback model.
Module 8: How to Deliver Meaningful Recognition: This module will continue the discussion on coaching by sharing another important aspect: meaningful appreciation and recognition. Participants will first discuss the importance and value of recognition. Then, they will learn to apply the ‘Say, Write, Do’ model to recognize others in a meaningful way.
Module 9: Leading Successful Teams: Participants will learn the various elements of building and leading successful teams, utilizing many of the competencies already discussed in this series. In addition, participants will learn the importance of having a shared mission and purpose to help guide the whole team toward making effective decisions together to achieve that mission.
Module 10: Effective Time Management: The last module will discuss the critical skill of time management. Participants will review the time management matrix and consider how they are currently allocating their time. Then, they will discuss how better to utilize the time they have by exploring the four D’s of time management. They will end with some best practices around scheduling their time.
Conclusion: The final video in the Emerging Leaders series provides participants with a review of the critical areas each manager should focus on – brand, business, and culture. Participants will also make an action plan for what they would most like to master next in their leadership journey and will discuss the importance of grit, including passion and perseverance, continuing to meet and exceed their goals and expectations.
At the conclusion of the Emerging Leaders Program, each participant will receive a certificate in their name.
This program is $95.99 per person, an introduction email will be sent within 48 hours of purchase with links to the videos and journal.